Throughout his career in public service, Ryan's relentless drive for improvement has helped government better serve its citizens. As Principal at PPI, Ryan has worked with dozens of cities and counties nationwide to streamline procurement, make permitting easier, slash time-to-hire, and otherwise transform public services.

Before co-founding PPI, Ryan directed San Francisco’s first citywide program in process improvement. Under Ryan’s leadership, the Lean Program trained over 700 staff, coached dozens of leaders to independently plan and implement major improvement projects, produced hundreds of rapid improvements, and facilitated transformation in areas as diverse as park maintenance, benefits administration, and hiring.

Justine Hinderliter empowers public sector teams to transform how they work, with over 18 years’ experience in helping government agencies achieve their strategic goals through innovative leadership and operational improvements. Her extensive career in public service as an attorney and as an HR executive is marked by a commitment to driving meaningful, lasting change.

As Principal at PPI, Justine leads teams of change agents to deliver strategic plans, facilitate improvement projects, and guide high-impact training programs. She also oversees PPI’s crisis strategy and communication services, helping public agencies navigate complex challenges with confidence and clarity. In addition to her operational leadership, she provides 1:1 coaching for executive leaders, guiding them in setting and achieving strategic goals that enhance performance and engagement across their teams as well as reinvigorating their own professional growth.