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Lean Leaders™ On-Demand
Welcome and Orientation
Welcome to Lean Leaders™ On-Demand (1:40)
Who we are (2:18)
Objectives and Expectations for Lean Leaders™ (2:36)
Course Schedule (1:42)
Objectives for Phase 1 (1:11)
What is Lean (Phase 1)
Lean Improvement cycle (2:07)
Sandy video
Superstorm Sandy Debrief (4:57)
Blame the process (1:46)
The staff are the experts (1:33)
Efficiency isn't cost cutting (1:26)
IT doesn't solve process problems (3:13)
Value, Obstacles, and Flow (4:48)
Reflection questions
A3 framework (Phase 1)
Orientation to the A3 (2:44)
A3 examples (2:50)
Start your A3
Start with Why (Phase 1)
Choosing a problem (3:15)
Why is change needed? (0:50)
Simon Sinek video
Your turn (3:59)
Draft your problem statement exercise
Debrief (0:39)
Metrics (SMART) (Phase 1)
Why measure (2:29)
SMART Metrics (1:56)
Activity: Write a SMART metric
Debrief (1:03)
Metrics (TEAM) (Phase 1)
Intro to TEAM (1:09)
TEAM example - Current state (5:22)
TEAM example - Future goals (2:34)
Activity: Draft TEAM metrics
Debrief (1:28)
Gathering data (1:42)
Data development plan
Catchball (Phase 1)
Connecting to the A3 (2:21)
Improvement is a team sport (1:09)
Catchball instructions (3:47)
Catchball example (11:00)
Catchball challenge
Debrief (0:47)
Wrap up (Phase 1)
Continuous improvement (0:55)
Responsibilities before phase 2
Plus delta (1:03)
Plus delta exercise
Orientation to current state (Phase 2)
Welcome back (1:50)
Objectives for Phase 2 (1:58)
Obstacles (Phase 2)
Seven Common Obstacles (8:08)
Exercise: Obstacle in your work
Gemba (Phase 2)
What is Gemba? (3:18)
Gemba activities (2:09)
Observation form
Go and see! (1:20)
Gemba exercise and planning
Voice of the Customer (Phase 2)
Who is our customer? (6:18)
Customer ID Exercise
VOC Prep (3:07)
Debrief (0:45)
Process mapping (Phase 2)
Intro to process mapping (1:16)
Map steps and decisions (7:27)
Identify obstacles (4:29)
Identify value (4:22)
Add time (1:49)
Time analysis (6:26)
Exercise: Build your own process map
Debrief (1:37)
Pareto Analysis (Phase 2)
Introduction (2:17)
Tally sheet (2:33)
Pareto example (2:11)
Your turn (1:05)
Pareto Downloads
Pareto Planning
Five whys (Phase 2)
What is 5 whys? (1:55)
5 whys example (3:10)
Exercise: 5 Whys on your process
Fishbone (Phase 2)
Multiple root causes (2:01)
Running a fishbone (4:28)
Analyzing a fishbone (2:41)
Fishbone reference guide
Exercise: Do a fishbone
Spaghetti Diagram (Phase 2)
Introduction (0:41)
Spaghetti example (1:05)
Interpreting a spaghetti (4:07)
Your turn (0:48)
Spaghetti exercise
Communication Circle (Phase 2)
Introduction (0:43)
Communication Circle Demo (6:26)
Communication Circle Examples (2:16)
Comms circle exercise
Wrap up (Phase 2)
Current State Wrap Up (1:36)
Planning
Connect to the A3 (2:02)
Feedback planning
Responsibilities before Phase 3
You got this! (0:55)
Plus-delta
Orientation to future state (Phase 3)
Welcome back (2:08)
Objectives for Phase 3 (0:49)
Intro to problem solving (Phase 3)
Excise and License Video
Lean Problem Solving (1:41)
Connect to root causes (2:17)
Brainstorming (3:02)
Brainstorming exercise
Standard Work (Phase 3)
Introduction (0:45)
Draw a Pig 1 (2:59)
Draw a Pig 2 (3:10)
What is Standard Work? (1:42)
Learning from Starbucks (2:01)
More types of Standard Work (3:24)
Ask yourself... (1:08)
Brainstorming exercise
Visual Management (Phase 3)
Introduction (1:42)
Types of visual management (7:49)
Visual Management Strategies (1:00)
Download guide
Brainstorming exercise
Error proofing (Phase 3)
Introduction (2:53)
Cost of error correction (2:31)
Diffusion of responsibility (2:46)
Training (3:05)
Measuring quality (4:52)
Root causes of error (1:31)
Prevention (3:24)
Detection (1:21)
Wrap up (0:46)
Reflection and brainstorming
5S (Phase 3)
Where's the tissues? (3:08)
Numbers game
Denver Rec and Park video
Intro to 5S (2:25)
Sort (4:38)
Set in order (4:40)
Shine (2:37)
Standardize (4:37)
Sustain (4:07)
5S Wrap up (1:10)
Brainstorming
Impact-effort (Phase 3)
Brainstorming (1:19)
Brainstorming exercise
Running impact-effort (3:23)
Interpreting impact-effort (4:23)
Download IE reference guide
Just do it (3:06)
JDI explanation
Testing (Phase 3)
Experiments (1:09)
Prototypes (1:40)
Small tests of change (2:04)
Your turn (0:55)
Test Plan & Evaluation template
Connect to the A3 (2:01)
Wrap up (Phase 3)
Future State Wrap Up (1:30)
Feedback planning
Responsibilities before phase 4
Here we go! (0:33)
Plus-delta
Orientation to change management (Phase 4)
Welcome back (1:41)
Objectives for Phase 4 (0:41)
Action Planning (Phase 4)
Introduction (2:10)
Action planning tips (1:22)
Action planning exercise
Presentation prep (Phase 4)
Presentation prep (1:32)
Required content (2:10)
Presentation examples and detailed instructions
Change Management (Phase 4)
Introduction (2:40)
Process of transition
The elephant and the rider (3:33)
Example 1: Trucks (2:29)
Example 2: Hand washing (3:17)
Your Turn (2:15)
Switch framework exercise
Debrief (1:21)
Pre-mortem (Phase 4)
Introduction (1:16)
Failure modes (5:10)
Debrief (1:30)
Risk mitigation (6:04)
Wrap up (Phase 4)
Change Management Wrap Up (1:43)
Presentation planning
Presentation guidance and responsibilities
Let's go!
Plus-delta
Upload presentation and A3
Sustaining Change (Phase 5)
Congratulations!
Tracking results (Box 7)
30/60/90 check ins
What you've learned
Making it stick
Making it stick exercise
Next steps
Final instructions
Teach online with
TEAM example - Current state
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