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Lean Leaders™ On-Demand
Welcome and Orientation
Welcome to Lean Leaders™ On-Demand (1:40)
Who we are (2:18)
Objectives and Expectations for Lean Leaders™ (2:36)
Course Schedule (1:42)
Objectives for Phase 1 (1:11)
What is Lean (Phase 1)
Lean Improvement cycle (2:07)
Sandy video
Superstorm Sandy Debrief (4:57)
Blame the process (1:46)
The staff are the experts (1:33)
Efficiency isn't cost cutting (1:26)
IT doesn't solve process problems (3:13)
Value, Obstacles, and Flow (4:48)
Reflection questions
A3 framework (Phase 1)
Orientation to the A3 (2:44)
A3 examples (2:50)
Start your A3
Start with Why (Phase 1)
Choosing a problem (3:15)
Why is change needed? (0:50)
Simon Sinek video
Your turn (3:59)
Draft your problem statement exercise
Debrief (0:39)
Metrics (SMART) (Phase 1)
Why measure (2:29)
SMART Metrics (1:56)
Activity: Write a SMART metric
Debrief (1:03)
Metrics (TEAM) (Phase 1)
Intro to TEAM (1:09)
TEAM example - Current state (5:22)
TEAM example - Future goals (2:34)
Activity: Draft TEAM metrics
Debrief (1:28)
Gathering data (1:42)
Data development plan
Catchball (Phase 1)
Connecting to the A3 (2:21)
Improvement is a team sport (1:09)
Catchball instructions (3:47)
Catchball example (11:00)
Catchball challenge
Debrief (0:47)
Wrap up (Phase 1)
Continuous improvement (0:55)
Responsibilities before phase 2
Plus delta (1:03)
Plus delta exercise
Orientation to current state (Phase 2)
Welcome back
Objectives for Phase 2
Obstacles (Phase 2)
Seven Common Obstacles
Exercise: Obstacle in your work
Gemba (Phase 2)
What is Gemba?
Gemba activities
Observation form
Go and see!
Gemba exercise and planning
Voice of the Customer (Phase 2)
Who is our customer?
Customer ID Exercise
VOC Prep
Debrief
Process mapping (Phase 2)
Intro to process mapping
Map steps and decisions
Identify obstacles
Identify value
Add time
Time analysis
Exercise: Build your own process map
Debrief
Pareto Analysis (Phase 2)
Introduction
Tally sheet
Pareto example
Your turn
Pareto Downloads
Pareto Planning
Five whys (Phase 2)
What is 5 whys?
5 whys example
Exercise: 5 Whys on your process
Multiple root causes
Fishbone (Phase 2)
Running a fishbone
Analyzing a fishbone
Fishbone reference guide
Exercise: Do a fishbone
Spaghetti Diagram (Phase 2)
Introduction
Spaghetti example
Interpreting a spaghetti
Your turn
Spaghetti exercise
Communication Circle (Phase 2)
Introduction
Communication Circle Demo
Communication Circle Examples
Comms circle exercise
Wrap up (Phase 2)
Current State Wrap Up
Planning
Connect to the A3
Feedback planning
Responsibilities before Phase 3
You got this!
Plus-delta
Orientation to future state (Phase 3)
Welcome back
Objectives for Phase 3
Intro to problem solving (Phase 3)
Excise and License Video
Lean Problem Solving
Connect to root causes
Brainstorming
Brainstorming exercise
Standard Work (Phase 3)
Introduction
Draw a Pig 1
Draw a Pig 2
What is Standard Work?
Learning from Starbucks
More types of Standard Work
Ask yourself...
Brainstorming exercise
Visual Management (Phase 3)
Introduction
Types of visual management
Visual Management Strategies
Download guide
Brainstorming exercise
Error proofing (Phase 3)
Introduction
Cost of error correction
Diffusion of responsibility
Training
Measuring quality
Root causes of error
Prevention
Detection
Wrap up
Reflection and brainstorming
5S (Phase 3)
Transition to 5S
Numbers game
Denver Rec and Park video
Intro to 5S
Sort
Set in order
Shine
Standardize
Sustain
5S Wrap up
Brainstorming
Impact-effort (Phase 3)
Brainstorming
Brainstorming exercise
Running impact-effort
Interpreting impact-effort
Download IE reference guide
Just do it
JDI explanation
Testing (Phase 3)
Experiments
Prototypes
Small tests of change
Your turn
Test Plan & Evaluation template
Connect to the A3
Wrap up (Phase 3)
Future State Wrap Up
Feedback planning
Responsibilities before phase 4
Plus-delta
Here we go!
Orientation to change management (Phase 4)
Welcome back
Objectives for Phase 4
Action Planning (Phase 4)
Introduction
Action planning tips
Action planning exercise
Presentation prep (Phase 4)
Presentation prep
Required content
Presentation examples and detailed instructions
Change Management (Phase 4)
Introduction
Process of transition
The elephant and the rider
Example 1: Trucks
Example 2: Hand washing
Your Turn
Switch framework exercise
Debrief
Pre-mortem (Phase 4)
Introduction
Failure modes
Debrief
Risk mitigation
Wrap up (Phase 4)
Change Management Wrap Up
Presentation planning
Presentation guidance and responsibilities
Let's go!
Plus-delta
Upload presentation and A3
Sustaining Change (Phase 5)
Congratulations!
Tracking results (Box 7)
30/60/90 check ins
What you've learned
Making it stick
Making it stick exercise
Next steps
Final instructions
Teach online with
Time analysis
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