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Lean Leaders™ On-Demand
Welcome and Orientation
Welcome to Lean Leaders™ On-Demand (1:40)
Who we are (2:18)
Objectives and Expectations for Lean Leaders™ (2:36)
Course Schedule (1:42)
Objectives for Phase 1 (1:11)
What is Lean (Phase 1)
Lean Improvement cycle (2:07)
Sandy video
Superstorm Sandy Debrief (4:57)
Blame the process (1:46)
The staff are the experts (1:33)
Efficiency isn't cost cutting (1:26)
IT doesn't solve process problems (3:13)
Value, Obstacles, and Flow (4:48)
Reflection questions
A3 framework (Phase 1)
Orientation to the A3 (2:44)
A3 examples (2:50)
Start your A3
Start with Why (Phase 1)
Choosing a problem (3:15)
Why is change needed? (0:50)
Simon Sinek video
Your turn (3:59)
Draft your problem statement exercise
Debrief (0:39)
Metrics (SMART) (Phase 1)
Why measure (2:29)
SMART Metrics (1:56)
Activity: Write a SMART metric
Debrief (1:03)
Metrics (TEAM) (Phase 1)
Intro to TEAM (1:09)
TEAM example - Current state (5:22)
TEAM example - Future goals (2:34)
Activity: Draft TEAM metrics
Debrief (1:28)
Gathering data (1:42)
Data development plan
Catchball (Phase 1)
Connecting to the A3 (2:21)
Improvement is a team sport (1:09)
Catchball instructions (3:47)
Catchball example (11:00)
Catchball challenge
Debrief (0:47)
Wrap up (Phase 1)
Continuous improvement (0:55)
Responsibilities before phase 2
Plus delta (1:03)
Plus delta exercise
Orientation to current state (Phase 2)
Welcome back (1:50)
Objectives for Phase 2 (1:58)
Obstacles (Phase 2)
Seven Common Obstacles (8:08)
Exercise: Obstacle in your work
Gemba (Phase 2)
What is Gemba? (3:18)
Gemba activities (2:09)
Observation form
Go and see! (1:20)
Gemba exercise and planning
Voice of the Customer (Phase 2)
Who is our customer? (6:18)
Customer ID Exercise
VOC Prep (3:07)
Debrief (0:45)
Process mapping (Phase 2)
Intro to process mapping (1:16)
Map steps and decisions (7:27)
Identify obstacles (4:29)
Identify value (4:22)
Add time (1:49)
Time analysis (6:26)
Exercise: Build your own process map
Debrief (1:37)
Pareto Analysis (Phase 2)
Introduction (2:17)
Tally sheet (2:33)
Pareto example (2:11)
Your turn (1:05)
Pareto Downloads
Pareto Planning
Five whys (Phase 2)
What is 5 whys? (1:55)
5 whys example (3:10)
Exercise: 5 Whys on your process
Fishbone (Phase 2)
Multiple root causes (2:01)
Running a fishbone (4:28)
Analyzing a fishbone (2:41)
Fishbone reference guide
Exercise: Do a fishbone
Spaghetti Diagram (Phase 2)
Introduction (0:41)
Spaghetti example (1:05)
Interpreting a spaghetti (4:07)
Your turn (0:48)
Spaghetti exercise
Communication Circle (Phase 2)
Introduction (0:43)
Communication Circle Demo (6:26)
Communication Circle Examples (2:16)
Comms circle exercise
Wrap up (Phase 2)
Current State Wrap Up (1:36)
Planning
Connect to the A3 (2:02)
Feedback planning
Responsibilities before Phase 3
You got this! (0:55)
Plus-delta
Orientation to future state (Phase 3)
Welcome back (2:08)
Objectives for Phase 3 (0:49)
Intro to problem solving (Phase 3)
Excise and License Video
Lean Problem Solving (1:41)
Connect to root causes (2:17)
Brainstorming (3:02)
Brainstorming exercise
Standard Work (Phase 3)
Introduction (0:45)
Draw a Pig 1 (2:59)
Draw a Pig 2 (3:10)
What is Standard Work? (1:42)
Learning from Starbucks (2:01)
More types of Standard Work (3:24)
Ask yourself... (1:08)
Brainstorming exercise
Visual Management (Phase 3)
Introduction (1:42)
Types of visual management (7:49)
Visual Management Strategies (1:00)
Download guide
Brainstorming exercise
Error proofing (Phase 3)
Introduction (2:53)
Cost of error correction (2:31)
Diffusion of responsibility (2:46)
Training (3:05)
Measuring quality (4:52)
Root causes of error (1:31)
Prevention (3:24)
Detection (1:21)
Wrap up (0:46)
Reflection and brainstorming
5S (Phase 3)
Where's the tissues? (3:08)
Numbers game
Denver Rec and Park video
Intro to 5S (2:25)
Sort (4:38)
Set in order (4:40)
Shine (2:37)
Standardize (4:37)
Sustain (4:07)
5S Wrap up (1:10)
Brainstorming
Impact-effort (Phase 3)
Brainstorming (1:19)
Brainstorming exercise
Running impact-effort (3:23)
Interpreting impact-effort (4:23)
Download IE reference guide
Just do it (3:06)
JDI explanation
Testing (Phase 3)
Experiments (1:09)
Prototypes (1:40)
Small tests of change (2:04)
Your turn (0:55)
Test Plan & Evaluation template
Connect to the A3 (2:01)
Wrap up (Phase 3)
Future State Wrap Up (1:30)
Feedback planning
Responsibilities before phase 4
Here we go! (0:33)
Plus-delta
Orientation to change management (Phase 4)
Welcome back
Objectives for Phase 4
Action Planning (Phase 4)
Introduction
Action planning tips
Action planning exercise
Presentation prep (Phase 4)
Presentation prep
Required content
Presentation examples and detailed instructions
Change Management (Phase 4)
Introduction
Process of transition
The elephant and the rider
Example 1: Trucks
Example 2: Hand washing
Your Turn
Switch framework exercise
Debrief
Pre-mortem (Phase 4)
Introduction
Failure modes
Debrief
Risk mitigation
Wrap up (Phase 4)
Change Management Wrap Up
Presentation planning
Presentation guidance and responsibilities
Let's go!
Plus-delta
Upload presentation and A3
Sustaining Change (Phase 5)
Congratulations!
Tracking results (Box 7)
30/60/90 check ins
What you've learned
Making it stick
Making it stick exercise
Next steps
Final instructions
Teach online with
Choosing a problem
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